Online Terms of Supply
Hyper Ice Inc.
These are the terms of supply for Products ordered on https://hyperice.uk/ (Site). The Site is operated by or on behalf of Hyper Ice Inc., trading as Hyperice (we, us and our). Our VAT registration number is GB354248789.
We reserve the right to change these terms from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms were last updated on 23 October 2020.
Ordering and availability
To order any Product, you must be at least 18 years of age (or any older age legally required under local law to bind yourself legally to these terms). By doing so, you confirm to us that you meet this requirement.
Products may be ordered by clicking on the Products you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Buy Now" button on the checkout page.
After placing an order, you will receive an acknowledgment from us that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Products ordered.
All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Buy Now" button you enter into an obligation to pay for the Products. Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been despatched (Order Confirmation).
The contract between you and us in relation to the Products ordered will only be formed when we send you the Order Confirmation. After entering into the contract with you, we will be under a legal duty to supply you with goods that are in conformity with the contract.
The contract will relate only to the Products which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until such Products have been confirmed in a separate Order Confirmation.
Price and payment
The price of Products is as quoted on the Site from time to time. Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the Products in your shopping basket.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Payment for all orders must be made by credit or debit card on the [checkout] page. We accept payment by most major credit and debit cards. We use a third-party payment processor to process your payments on our behalf.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Products ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Products stated. Discount codes cannot be redeemed for cash.
If within one year from the date of purchase, this Product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace the Product, or necessary components, free of charge.
THIS WARRANTY EXCLUDES:
- damage caused by accident, abuse, mishandling, or transport;
- units subjected to unauthorised repair not carried out by Hyperice;
- units not used in accordance with Hyperice care instructions;
- damage exceeding the cost of the Product;
- deterioration of the delivered Product resulting from abnormal storage (including without limitation not storing the item at room temperature) and/or safeguarding conditions on the client’s premises, and
- failure to provide the dated proof of purchase (this includes your Order Confirmation).
If within one year from the date you purchased one of our Products, this Product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace your Product, or any necessary components, free of charge.
If you have any other questions about your Product or you are concerned it is faulty, not of satisfactory quality or not as described, please contact our customer services team at: firstname.lastname@example.org
Returns and Refunds
Hyperice wants you to be excited about your new purchase. However, if you need to return a Product, Our HyperCare team is here to help. Below are a few noteworthy points to keep in mind when returning a Product you purchased from Hyperice.com.
Cancelling under the Consumer Contracts Regulations:
Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased Products, you can notify us of your decision to cancel the order. Once the Products are returned to us you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to us.
You may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period"). If you cancel a contract between us within the 14-day cooling-off period, we will process the refund within 2 to 3 business days. In any case your refund will be completed within 14 days after the day on which the Partner received your return, or if earlier, the day on which we receive evidence that you have returned the Product(s) to the relevant Partner’s address
To cancel a contract, you must clearly inform us, preferably by reaching out to our customer services team at: email@example.com
Standard Return Policy
You have 30 calendar days from date you received your Hyperice order.
Only Products that have been purchased directly from Hyperice.com can be returned to Hyperice. Hyperice Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Hyperice does not cover shipping costs for returns.
Please ensure that the Product you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.
Once our HyperCare team receives and inspects your returned Product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed using your original payment method.
All of our Products should be used in accordance with the applicable Safety Instructions.
Free Ground Shipping (Orders over GBP £75) 7-10 Business Days | Carrier: DPD
Please note: All Hyperice orders require a signature upon delivery. Up to 3 attempts will be made.
The shipping carrier will attempt to deliver 3 times and then hold your package at the closest DPD office for 5 days.
You can call your local DPD and request they hold your package for pickup, if you know you will not be able to sign for delivery.
The Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Products, including any delivery charges, has been received.
Order Cancelations and Address Changes
Orders cannot be cancelled or changed after they have been accepted by us.
If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest DPD office for 5 days.
If you cannot pick it up there, it will be sent back to our warehouse.
Hyperice will then contact you to confirm a desired address change.
If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to our warehouse where we will then contact you confirming your refund.
Nothing in these terms shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence;
- for fraudulent misrepresentation;
- for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
- under Part I of the Consumer Protection Act 1987; or
- for any other liability that, by law, may not be limited or excluded.
Subject to this:
- if you are a consumer, in no event shall we be liable to you for any business losses, and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
- We will not be liable for any personal injury or other damage caused by your misuse or use of the Product not in accordance with our safety instructions and guidelines.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control.
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Don't see a retailer in question? Chat with a HyperCare team member to verify an Authorized Partner.
Email us: firstname.lastname@example.org
You may not transfer or assign any or all of your rights or obligations under any Contract.
All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.
These terms may not be varied except with our express written consent.
These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.
These terms shall be governed by English law, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.
You agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.